Frequently Asked Questions

Parents: 

The Alert system allows students to add one additional cell phone and e-mail address per account. It is up to the student to determine if they would like an alternative contact to receive WVU Tech Alerts. Students who want to add a parent’s cell phone or e-mail address may do so by completing the Parent sign up form. 

Faculty and Staff: 

Faculty and Staff are encouraged to enroll by filling out the Faculty and Staff sign up form.

Can parents sign up for WVU Tech Alerts?

Yes, each student has one additional cell phone and e-mail address per account. It is up to the student to determine if they would like an alternative contact to receive WVU Tech Alerts. Students who want to add a parent’s cell phone or e-mail address may do so by completing the Parent sign up form.

When do Alert messages get sent? 

WVU Tech Police and select staff at WVU Tech have the authority to decide whether an emergency message is warranted. These messages include notifications regarding critical incidents that pose an imminent threat to the health or safety of the greater university campus community. Examples include: 

• Acts of criminal violence on or near campus. 
  
• Hazardous materials incidents. 
  
• Weather conditions that may cause delays or will close the university.

I didn't receive an Alert what happened?

Current Students: 

If you did not receive an alert please fill out the Missed Alert form. 

Parents: 

If you did not receive an alert please fill out the Missed Alert form.

Faculty and Staff:

1. Login to e2Campus using the username and password you created
2. Click the “Dashboard” tab to check to see if your service has expired.
3. Renew service if it has expired.
4. If you did not receive an alert please fill out the Missed Alert form. 

Can I opt-out?  

We highly recommend that you do not opt out of the alerts. However, if you would like to stop receiving emergency alerts, you may opt out by complete the Alert Opt-Out form. 

How do I validate my Faculty or Staff Account?

To validate your Faculty or Staff account:

1. Login to e2Campus using the username and password you created
2. Click the “Services” tab
3. Under “Status” you should see “Validate Now” next to the phone number or e-mail you have registered
4. Click “Validate Now”

If you’re validating your cell phone: 
You will be taken to another page and a validation code will be sent to your phone via SMS text message. Enter the validation code and click the “Validate” button. You will be taken to a page which verifies your validation

If you’re validating your e-mail address: 
E-mail accounts will receive an e-mail with a validation hyperlink. Click the link in the verification email and you will be taken to a web page which verifies your validation.

How do I update my contact information?

Current Students: 

To update your contact information please fill out the Account Update Request form. 

Parents: 

To update your contact information please fill out the Account Update Request form. 

Faculty and Staff:

1. Login to e2Campus using the username and password you created
2. Click the “Services” tab to change your cellphone or email information.

How long does it take to receive an Alert?

• Text messages are received within 5 minutes from when they are initially sent. 
• Email may take a little longer but is usually very efficient and timely.

How else can I receive emergency information?

During an emergency, the University staff have various channels of communication to post emergency messages to. To view the current active emergency status visit the Emergency webpage. 

Other channels include:

• Alerts posted to the WVU Tech homepage via an emergency banner. 
• Alerts posted to WVU Tech social media channels including Facebook and Twitter. 
  
• Alerts submitted to current students via MIX email. 
  
• Real-time safety alerts through the LiveSafe app.

Who has access to my email address I provide?

Only support staff for the Alert system will have access to your email address at. Your email address is also shared with e2Campus in order for them to provide you with the alert service. They will never contact you directly or share your email with any other third parties. Visit e2Campus' privacy page to learn more about their policies.

Who can I contact with questions regarding my Alert account? 

If you have any questions, concerns or issues please contact University Relations-Digital at  wvualert@mail.wvu.edu or call the ITS Service Desk at (304) 293-4444. 

How often are test alerts sent?

WVU Tech is required to send out one test message each semester (fall, spring, and summer), so expect three test messages during the academic year. 

Do I have to pay for WVU Alert messages?

Depending on your cell phone carrier and plan, there may be a minimal fee from the carrier to receive text messages, but there is no charge from WVU Tech. The University absorbs the cost of maintaining the mailing list and sending the message.